The Leisure Store Inc. will make our best efforts, for aspects within our control, to ensure that your order is delivered in a timely fashion. Your purchase will be shipped either by a major common freight carrier or by a major courier, depending on the item you have ordered. Couriers have certain package weight and dimension limitations. Normally, when these are exceeded your order will be shipped by common freight carrier.
When you place your order we will advise you of the estimated delivery time based on the manufacturer's normal lead time. However, we are unable to guarantee delivery times due to factors which are not within our control. To save time, the product you purchase will be shipped to you directly from the manufacturer's warehouse.
We will advise you as soon as we know that your order has left the manufacturer's premises and give you a tracking number (Pro Bill number) for your shipment.
We have provided all the required shipping information to the customs broker (if your order is cross border) and the transportation company and look to them to move your purchase quickly and efficiently.
Below are the Customer's responsibilities with respect to the receipt of your purchase:
When your purchase is shipped by common freight carrier, we have asked them to call you first to make arrangements for delivery. The shipping costs do not include the freight company storing your goods; so they will expect to be able to deliver them the same or the next day. Be certain to get their contact information (name and phone number) should you have any questions for them before your purchase arrives. If for example they are late, you may call them directly enquiring about your shipment. If your purchase is shipped by courier, you will not likely receive a call first. Upon arrival, if you are not in they will, normally, leave you an "attempted delivery notice" with a contact phone number. You should contact the courier not The Leisure Store regarding arrangements for another delivery. Common freight carriers and common couriers do not deliver on Saturday or Sunday.
Most common carriers provide one person with the truck. It is your responsibility to unload the goods and carry them to your designated location. It is recommended that at least two people be available to help unload the shipment. If you are ordering a Screen Room, Patio Room, sunroom or Patio Enclosure each component could be in excess of 100 pounds, but light enough for two people of normal strength to carry. If your shipment is in a large crate, it can be disassembled quickly with a screwdriver, snipe and hammer and in that way give you access to smaller packages. The carrier is not responsible for delivering your purchase any closer than your driveway, assuming that it is accessible by the freight truck. Goods will be packaged in a carton, with cardboard or wood protection or on a skid to prevent damage during shipping. It is not the courier or freight company's responsibility to take back or dispose of any of the packaging.
Whether a courier or freight company make the delivery, they will ask you to sign a document indicating that you have received your purchase. It is implied the goods are in good condition if you do not indicate that there is any damage to the goods when you sign the document. Therefore, inspection of the goods is extremely important prior to your signing for the receipt. A reasonable amount of time for unloading and inspection of goods is given by all couriers and freight companies.Most goods are received in good condition. However, for your protection follow this process when receiving your purchase:
April 1, 2015